SERVICE COORDINATION
Andrews Center provides service coordination to support people living with IDD in achieving personal goals. An Andrews Center staff member – a Service Coordinator – assists the client in accessing medical, social, educational, and other services and supports. These different services are meant to help the client achieve quality of life and community participation.
THE KEY ELEMENTS ARE:
Assessment: The Service Coordinator ask questions to understand what a client’s specific wants, needs and goals are.
Service planning and coordination: The Service Coordinator helps develop a plan to meet those needs and helps the client access the services.
Monitoring: The Service Coordinator checks in with the client on a predetermined schedule to make sure the plan is working, and to see if the person has any new needs or desires.
Crisis prevention and management: The Service Coordinator is available to help with any emergency that arises.
Service Coordinators will search for and provide information about services and supports on a local, state and federal level.
Service Coordinators do not provide direct services, such as therapy or training. Rather, they connect clients with services and supports that can meet their needs.
Most clients and their families benefit from the professional relationship with the Service Coordinator. The Coordinator is an ally there to help them work through the red tape and bureaucracy involved in receiving services.