If it is believed the rights of an individual have been violated, if a complaint exists against Andrews Center Behavioral Healthcare System, or there is a wish to appeal denial, termination or reduction of services from Andrews Center a complaint may be registered with Andrews Center Administration by writing or calling:
Rights Protection Officer
Andrews Center Behavioral Healthcare System
P.O. Box 4730
Tyler , TX 75712
If Andrews Center Behavioral Healthcare System is unable to resolve the complaint, contact:
Texas Health and Human Services Commission
Office of Consumer Services and Rights Protection
4900 N. Lamar Blvd
Austin, TX 78751
For problems relating to chemical dependency treatment, contact:
Texas Department of State Health Services
Alcohol and Drug Abuse Services
1100 W. 49th Street
Austin, TX 78756
If you have any knowledge of the abuse, neglect, and/or explotiation of a consumer, contact:
Texas Department of Family and Protective Services
Charity Care Program
Effective October 1, 2022
Andrews Center (the Center) is committed to providing free or reduced cost care to persons who have healthcare needs and are uninsured, underinsured, or otherwise unable to pay for medically necessary care based on their individual financial situation. The Center strives to ensure that the financial limitations do not prohibit clients in need of healthcare from seeking or receiving care.
If you are not eligible for coverage under government healthcare programs and your financial condition is such that you are not able to pay for services, you may be eligible for assistance under the Center’s charity care program. To be considered for charity care, you must complete a financial assessment, provide requested financial verification documents, and be screened by our consumer benefits financial counselor to determine eligibility. If determined eligible for assistance, you may receive needed services at no charge or at discounted amount.
The Board of Trustees of Andrews Center has established the following policy for the provision of client charity care.
The Full Charity Care Policy can be found here.
A list of Andrews Center Providers working under the Charity Care Policy can be found here.