COMPLAINT PROCEDURE
If it is believed the rights of an individual have been violated, if a complaint exists against Andrews Center Behavioral Healthcare System, or there is a wish to appeal denial, termination or reduction of services from Andrews Center a complaint may be registered with Andrews Center Administration by writing or calling:
Rights Protection Officer
rpo@andrewscenter.com
Andrews Center Behavioral Healthcare System
P.O. Box 4730
Tyler , TX 75712
903.597.1351
800.374.6058
www.andrewscenter.com
If Andrews Center Behavioral Healthcare System is unable to resolve the complaint, contact:
Texas Health and Human Services Commission
Office of Consumer Services and Rights Protection
4900 N. Lamar Blvd
Austin, TX 78751
512.424.6500
800.252.8154
www.hhsc.state.tx.us
For problems relating to chemical dependency treatment, contact:
Texas Department of State Health Services
Alcohol and Drug Abuse Services
1100 W. 49th Street
Austin, TX 78756
512.206.5000
866.378.8440
www.dshs.state.tx.us
If you have any knowledge of the abuse, neglect, and/or explotiation of a consumer, contact:
Texas Department of Family and Protective Services
Charity Care Policy can be found here.