Public Information and Postings


If it is believed the rights of an individual have been violated, if a complaint exists against Andrews Center Behavioral Healthcare System, or there is a wish to appeal denial, termination or reduction of services from Andrews Center a complaint may be registered with Andrews Center Administration by writing or calling:

Rights Protection Officer

Andrews Center Behavioral Healthcare System
P.O. Box 4730
Tyler , TX 75712



If Andrews Center Behavioral Healthcare System is unable to resolve the complaint, contact:

Texas Health and Human Services Commission

Office of Consumer Services and Rights Protection
4900 N. Lamar Blvd
Austin, TX 78751



For problems relating to chemical dependency treatment, contact:

Texas Department of State Health Services

Alcohol and Drug Abuse Services
1100 W. 49th Street
Austin, TX 78756



If you have any knowledge of the abuse, neglect, and/or explotiation of a consumer, contact:

Texas Department of Family and Protective Services


MEDICAID-Funded Mental Health and Intellectual and Developmental Disability Services FAIR HEARINGS

If Medicaid benefits are currently being received and:

A request for mental health, or intellectual and developmental disability case management, or mental health rehabilitative services has been denied by Andrews Center; or services from Andrews Center have been terminated or reduced, the denied person or person receiving said services has a right to a fair hearing.

If services are Denied, Terminated, or Reduced the individual will receive a notice that includes both information about the fair hearing process, as well as a form that can be completed and sent by mail in order to claim the right to a Fair Hearing.

The form should be completed and mailed to:
Health and Human Services Commission (HHSC)
P.O. Box 149030, Mail Code W-356
Austin, TX 78714-9030


Protection and advocacy entities have been created across the country using federal funds.
The purpose of these entities is to protect the rights of, and advocate for, mentally disabled persons.
In Texas, the entity is called Disability Rights Texas.

Disability Rights Texas
2222 West Braker Lane
Austin, TX 78757-1024

Local Plan and Provider Network
Development Plan FY 2020 – 2021

Andrews Center continually strives to meet the behavioral healthcare needs of the residents of our five-county service area. Informing stakeholders of the Center’s plans and asking for input into those plans is one of the ways local community needs are addressed. The links below will provide the most current version of Andrews Center’s local plan and the Provider Network Development plan that was developed to address the Center’s 2019 and 2020 fiscal years. If you have input or comments you would like to be considered in the Center’s planning process, please address it to

OR call: 903-535-7458

If you are interested in becoming a provider for any of our mental health services, please contact:

Texas Department of State Health Services at:
(512) 776-7111 or 1-888-963-7111

Andrews Center Local Provider Network Development Plan FY 20

Please submit comments to:
Andrews Center
P.O. 4730
Tyler, Texas 75702

Andrews Center FY 20 Consolidated Local Service Plan

Attachment A Andrews Center Goals