What we do...
If you think that your rights have been violated, if you have a complaint against Andrews Center Behavioral Healthcare System, or you wish to appeal denial, termination or reduction of services at Andrews Center you may register your complaint with the Andrews Center Administration by writing or calling:
Rights Protection Officer
Andrews Center Behavioral Healthcare System
P.O. Box 4730
Tyler , TX 75712
903.597.1351
800.374.6058
If Andrews Center Behavioral Healthcare System is unable to resolve your complaint, you may contact:
Texas Health and Human Services Commission
Office of Consumer Services and Rights Protection
4900 N. Lamar Blvd
Austin , TX 78751
512.424.6500
800.252.8154
For problems relating to chemical dependency treatment, you may contact :
Texas Department of State Health Services
Alcohol and Drug Abuse Services
1100 W. 49th Street
Austin , TX 78756
512.206.5000
866.378.8440 (Toll Free)
MEDICAID Funded Mental Health and Mental Retardation Services FAIR HEARINGS
If you are currently receiving Medicaid benefits and:
- are requesting mental health or mental retardation case management or mental health rehabilitative services and those services have been denied by Andrews Center; or
- have been receiving these services from Andrews Center and they are terminated or reduced,
you have a right to a fair hearing. At the time you receive notice of service denial, termination or reduction, you will receive information and a form to fill out and mail in to claim this right. The form should be mailed to:
DADS Access & Intake
Program Enrollment
P.O. Box 149030 MC: W354
Austin , Texas 78714-9030
NOTICE
Protection and advocacy entities have been created across the country using federal funds. The purpose of these entities is to protect the rights of, and advocate for, mentally disabled persons. In Texas, the entity is called Advocacy, Inc. It is located at 7800 Shoal Creek Boulevard, Suite 171-E, Austin, Texas 78757. The telephone number is 512.454.4816
or 800.223.4206
